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Orders & Payments
Simply browse our collections, select your desired item, choose the size, and click “Add to Cart.” Once you’re ready, proceed to checkout, fill in your details, and complete the payment securely.
We accept all major credit and debit cards, PayPal, and secure online payment gateways. All transactions are encrypted to ensure your safety.
Yes, you will receive an order confirmation email shortly after placing your order. This email will include your order details and tracking information once dispatched.
If you need to make changes or cancel your order, please contact us immediately at zeenats@zeenatsboutique.com. Orders can only be modified before they are dispatched.
Absolutely. Our website uses SSL encryption and secure payment gateways to protect your personal and payment details at all times.
Shipping & Delivery
Standard UK delivery usually takes 2–5 working days from the dispatch date. Orders placed before 1 PM GMT (Monday–Friday) are shipped the same day.
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Once your order is dispatched, you will receive a tracking number by email. You can use this to follow your parcel directly on the courier’s website.
In case of a delay or lost item, we will work with the courier to investigate. Courier claims can take 2–6 weeks, and unfortunately, we cannot issue refunds until the courier’s decision is finalized.
Yes, we offer Royal Mail Special Delivery and Saturday Guaranteed Delivery within the UK. These services have a 99% success rate, but delivery costs are non-refundable if delays occur.
Returns & Refunds
We accept returns within 20 days of delivery. Items must be unworn, unused, and returned in their original packaging with all tags attached.
To start a return or exchange, please email us at zeenats@zeenatsboutique.com
or use our website’s Contact Form. Our team will guide you through the process and provide return instructions.
Unfortunately, shipping costs are non-refundable unless the return is due to an error on our part or a faulty item.
Once we receive and inspect your return, refunds are processed within 5–10 working days. Please note that your bank or payment provider may take additional time to release the funds.
Sale or discounted items are final sale and cannot be returned or exchanged, unless the item is damaged or incorrect.
General & Contact
You can reach us via email at zeenats@zeenatsboutique.com or call us at +44 7429 289247. You can also fill out the contact form on our website for quick assistance.
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT). We aim to respond to all queries within 24 hours.
Yes, our boutique is located at 42 Mayor’s Walk, Peterborough, PE3 6ET, UK. Customers are welcome to visit us during opening hours.
Subscribe to our newsletter on the website, and follow us on Instagram and Facebook to get the latest updates on new arrivals, exclusive sales, and special offers.
Yes, we offer digital gift cards that can be purchased online and used towards any product on our website.